Frequently Asked Questions

Jewelry Questions

Use this text to answer questions in as much detail as possible for your customers.

Almost* all of the earrings and necklaces are made using nickel-free sterling silver fill, which despite the name has sterling silver on the outside. Comprised of two layers with a stronger base metal in the core and a thick layer of sterling silver on the outside, sterling silver fill is stronger than sterling silver by itself. It’s similar to silver plating, but plating is a microscopically thin layer that can flake off pretty easily, whereas silver fill is a much thicker layer of silver that is much sturdier and unlikely to flake.  

*The pins and pin backs are stainless steel, as are a few of the older earring and necklace designs. Each product lists the materials used, so if you’re not sure, check the listing. 

Almost all of the jewelry we make is nickel-free, with the exception of the animal pins and a few designs that use stainless steel.

For caring for plastic and sterling silver, use a clean soft cloth and rub gently. 

No, all of the earrings are fairly lightweight. Even the large ones like the popular Grande earrings weigh just 6 grams per earring or about 0.2 ounces. 

Order Questions

We always aim to ship within one business day (except in special circumstances, like being out of the studio.) If you are in a rush, email hello@darlingmarcelle.com to let us know and we'll do our best to accommodate you.  

Yes, unfortunately, you are responsible for all customs, duties and taxes that your country or locale levies.

You can return new, unworn items for any reason within 30 days of purchase for a refund or store credit, minus shipping charges. Items purchased between November 1st and December 25th may be returned by January 25th of the following year. You are responsible for shipping the item back to Darling Marcelle. To arrange a return, email us at hello@darlingmarcelle.com. To read the full policy, click here.

Shipping Questions

Standard shipping (United States Postal Service First Class Package ) is FREE for orders going to US addresses.

International orders (to addresses located outside of the US) ship via USPS First Class for international addresses. Shipping is calculated at checkout.*

*Exceptions:

UK: Due to Brexit, we're no longer shipping to the UK through this website. Our products are available to customers in the UK on Etsy.com.

If you're in a rush, you can choose between USPS Priority, USPS Priority Express, or outside of the US, UPS and DHL shipping options. Prices are calculated at checkout.

Did we miss something?

If your question is not addressed here, send us an email at hello@darlingmarcelle.com