FAQs

When will you ship my item?

Items are all made to order and shipped within 5 business days of ordering. If you are in a rush, email hello@darlingmarcelle.com to let us know and we'll do our best to accommodate you. 

 

How much is shipping?

Standard shipping is USPS Priority Mail for US addresses and USPS First Class for international addresses.  Shipping is free for orders over $125 within the United States. Purchases less than $125 are charged $6.95 within the US. 

Shipping to Canada and Mexico is $11.95; The rest of the world is charged $19.95.

For expedited shipping, please email hello@darlingmarcelle.com for a quote. 

The buyer is responsible for all customs, duties and taxes. 

 

How should I care for my Darling Marcelle jewelry?

All Darling Marcelle jewelry is handmade and should be treated with care.  Remove your jewelry before showering or swimming. 

Jewelry that is acrylic or plastic may be wiped with a soft cotton cloth. 

Brass and sterling silver chains will tarnish over time, so you should periodically clean your pieces using standard jewelry polish and a soft cloth. 

 

What's your return policy?

New, unused items that are in the condition originally received may be returned for any reason within 30 days of purchase for a refund or store credit, minus the cost of shipping. Items purchased between November 1st and December 25th may be returned by January 25th of the following year.  The buyer is responsible for shipping the item back to Darling Marcelle. Email hello@darlingmarcelle.com to arrange a return.