FAQs

When will you ship my item?

Items are all made to order, but most ship within one business day. If you are in a rush, email hello@darlingmarcelle.com to let us know and we'll do our best to accommodate you. 

 

How much is shipping?

Standard shipping (USPS Priority Mail) is FREE for US addresses.

International orders (outside of the US) ship via USPS First Class for international addresses.  

Shipping to Canada and Mexico is $11.95; The rest of the world is charged $19.95.

For expedited shipping, please email hello@darlingmarcelle.com for a quote. 

The buyer is responsible for all customs, duties and taxes. 

 

How should I care for my Darling Marcelle jewelry?

All Darling Marcelle jewelry is handmade and should be treated with care.  

To keep your Darling Marcelle jewelry looking its best, keep it in its original box or a jewelry box when not being worn.  Always remove your jewelry before showering or swimming. 

Jewelry that has acrylic or plastic components may be wiped with a soft cotton cloth. 

Sterling silver is used in most of the designs; tarnishing is greatly diminished when stored in a box and away from moisture and oxygen. To clean or polish, use a soft dry cloth and rub gently.  You may also periodically clean the metal portions of your pieces using standard jewelry polish and a soft cloth. 

 

What's your return policy?

New, unused items that are in the condition originally received may be returned for any reason within 30 days of purchase for a refund or store credit, minus the cost of shipping. Items purchased between November 1st and December 25th may be returned by January 25th of the following year.  The buyer is responsible for shipping the item back to Darling Marcelle. Email hello@darlingmarcelle.com to arrange a return.